Shipping policy

Shipping Policy

Last Updated: 28/03/2025

Thank you for shopping with Ammillux Soy Candles. We are committed to providing you with the best shipping options. Please review our shipping policy below for details on shipping methods, costs, and delivery times.

Shipping Processing Time

  • Orders are processed within [X] business days (excluding weekends and holidays) after receiving payment confirmation.

  • If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping: [X-X] business days

    • Expedited Shipping: [X-X] business days

    • International Shipping: [X-X] business days

  • Delivery delays can occasionally occur due to unforeseen circumstances.

Shipping Carriers

We use trusted carriers such as [List Carriers] to ensure timely delivery.

Shipping Restrictions

  • We currently ship to [List Countries/Regions].

  • Some locations may have restrictions due to local regulations.

  • We do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your order through [Tracking Link/Carrier Website].

Customs, Duties, and Taxes (For International Orders)

  • [Your Company Name] is not responsible for any customs fees, import duties, or taxes applied to your order.

  • Any delays caused by customs clearance are beyond our control.

Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at [Customer Support Email] within [X] days of receiving your order.

  • We will work with the carrier to resolve the issue.

Returns & Exchanges

For information on returns and exchanges, please refer to our [Return Policy Page].

Contact Us

If you have any questions regarding our shipping policy, please contact us at:

  • Email: ammillux@gmail.com

  • Phone: +32 474 27 14 18

  • Address: Prattenborgstraat 10, 3270 Scherpenheuvel-Zichem, BE

We appreciate your business and look forward to serving you!